You can exchange items from the order within 14 days from the date of receipt of the parcel. The exchange of goods is carried out in accordance with the “Law on the Protection of Consumer Rights” of the Russian Federation.
A prerequisite for the exchange is 100% novelty of the goods. In other words, the product was not in use, has branded labels, packaging, etc., as well as the presence of documents confirming the fact of payment (electronic purchase receipt, invoice, courier receipt or other documents).
If the client wants to exchange goods without specifying a reason (including, did not fit in color, style or size, etc.), the cost of delivery in both directions is paid by the client.
If you make an exchange for reasons beyond your control, the cost of delivery in both directions is paid by the online store.
To exchange goods, you must first inform us of your decision by e-mail or through the official social networks of the online store.
The exchange of goods is carried out within 10 working days from the moment the online store receives the goods from the client.
We draw your attention: the goods purchased in our online store for the promotion are not subject to exchange